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Product Returns

Return Authorization Number (RAN) Policy

  • Product returns to Nexen Group, Inc. require prior authorization under the Return Authorization Number (RAN) Policy.
  • Product returns must be in new, unused, and original containers and made within (60) days of the original invoice date. The serial number of units must be provided to authorize the return. There will be a 20% restocking fee.
  • Approved returns will be e-mailed with RAN Number, a shipping address, and further instructions pertaining to the product return.
  • The material authorized for return should be delivered to Nexen Group, Inc. within thirty (30) days from the date the RAN Number is issued to the customer.
  • Please enclose a copy of the RAN form. The RAN must be displayed on the shipping container’s exterior. Returned material without proper identification may be refused at the customer’s expense.
  • All RAN shipments should be prepaid.
  • Prior to credits being issued for returned materials, Nexen Group, Inc. will perform a product inspection. If any damage is found on the product, the customer will be notified and may be liable for repair labor and associated parts costs to restore the returned product to an acceptable restocking condition.
  • Nexen Group, Inc. reserves the right to deny credit for used and/or damaged products.